Frequently Asked Questions

Where do I begin?

For those who are looking for an introduction to social justice, we recommend the community social justice course. Click here.

How do I learn how to talk to my family about racism?

One of the responses we get from participants about our social justice training is that they feel they learn the language to address their family and friends about racism and other systems of oppression, and they gain more confidence in their ability to do so. We recommend the 6-week community social justice course for you! Click here.

I’m a teacher – where do I look for classroom resources?

Great! We have been working with educators for years, and our Educator Core Course is for you! Educators who’ve taken our course find that it helps them to courageously interrogate their curriculum & pedagogy, policies & procedures, images & celebrations, and school relationships in order to provide a more just environment for all students. Our educator series provides you with the EJATT (Education Justice Assessment and Transformation Tool), a detailed  guide to help you improve every area of your practice. Click here.

My organization’s staff and board of directors are all white – how do we diversify our operations?

We’re so glad you understand that diversity work begins with examining who holds power and who the decision makers are in an organization. We recommend contracting with JLC for our White People Working for Racial Justice offered either during working hours or evenings, as best accommodates your organization and the number of staff and board members who will be participating. Click here.

Can you provide consulting for me and my organization?

Yes! We offer coaching and consulting either in a package with coursework for your organization or as a stand-alone. Click here.

I’m trying to gain confidence interrupting racism – where do I learn the skills for this?

Great! We recommend our Interrupting Bias workshop, a one-day skill development and practice session. Prerequisite: community social justice course. Click here.

I’m a white person trying to understand #BlackLivesMatter better – what course should I take?

Great! Our racial affinity anti-racist white caucus work is for you! We recommend White People Working for Racial Justice. It was designed for white people interested in taking a deeper dive into the history of racism and resistance to racism in the U.S. In this course, we examine white racial identity, the meaning of “allyship,” and tools for working effectively for racial justice. and We ask participants to do the deep inner work and self-reflection that leads to transforming ideas into action. This work is always done in parallel with intergroup work; we emphasize accountability with People of Color. Click here.

What is privilege?

“Privilege” refers to unearned advantages that certain groups in our society have based solely upon the fact that they belong to that group. If you are a part of a “privileged” group it means that you have access, opportunity, and power that is denied to other groups. For more, read An Introduction to Privilege by our co-founder Shayla R. Griffin, Ph.D.

What do I need to Know about Purchasing from the Store?

RETURN POLICY

Because our products are all printed on-demand, we cannot accommodate returns or exchanges except in instances in which products arrive damaged. Please double check sizing and product descriptions before you order.

DAMAGED PRODUCT

If you receive a misprinted, damaged, defective or incorrect product please email us within one week at justiceleaderscollaborative@gmail.com with the subject “Damaged Product.” Please include order number and a written description of the damage along with photos of the damaged product. Once approved we will be happy to ship you a new product or refund your order.

LOST OR MISSING PRODUCT

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address

  • Ask your local post office if they have your package

  • Stop by your neighbors in case the courier left the package with them

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at justiceleaderscollaborative@gmail.com with the subject “Missing Product” with your order number. We will happily work to figure out what went wrong.

WRONG ADDRESS

If an order fails to be delivered due to an incorrect address or an address that is considered insufficient by the curious, we can send you a replacement order, but shipping will be at your own cost.

DELIVERY

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

USA: 3–4 business days

[Covid-19]​ When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It's difficult to predict the shipping times.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [insert your support email here].

TERMS OF SERVICE

By visiting the Justice Leaders Collaborative online store you understand and agree to the following terms of service.

  1. Use: I agree not to copy, duplicate, or sell any logos, merchandise, resources from the Justice Leaders Collaborative store without express written permission from Justice Leaders Collaborative.

  2. Downloadable Tools: I understand that all downloadable tools, handbooks, and resources for which there is a fee are meant for my individual use only and agree not to share or sell electronically or in print with any other individual or organization. Downloads will be available through your provided email for 24 hours after order is placed. If there is a problem with the item you downloaded please contact us at justiceleaderscollaborative@gmail.com with the subject “Download Problem” with your oder number and a description of the problem

  3. Merchandise Returns & Refunds: I understand that all sales ae final. Products are made on-demand, therefore cannot be returned except in cases of damage or defects (see Return Policy for more information). If you receive a damaged or incorrect product please contact us at justiceleaderscollaborative@gmail.com with the subject “Damaged Product” with photos of items and we’ll sort that out for you.

  4. Orders and deliver: I agree that I am responsible for selecting the correct items and quantities, and providing correct delivery information. (We recommend you double check your delivery address. You will be responsible for the shipping and fulfillment fees of items sent to an incorrect address. To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup). I understand that delivery times include fulfillment and shipping times and can take up to two weeks to arrive. Delivery times may be longer due to Covid-19. I understand refunds cannot be provided for incorrect quantities.